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Terms and conditions
The following terms apply to all purchases made on the site www.3bminerals.com and are expressly requested by the customer to read and approve it before the end of the sale to the extent of its nullity.
DESCRIPTIONS AND IMAGES
All descriptions of products published in the on-line catalog are as accurate and up to date as possible. The images of each product are as accurate as possible, but they may differ significantly from the product purchased. All weights and measures could be approximated.
Orders are only accepted after a webmaster at www.3bminerals.com has sent an email to the customer upon receipt and confirmation of the order (usually within 24 hours of the order) and has been correctly received by the customer.
Www.3bminerals.com undertakes to send the items ordered and available in stock within 6 working days from the confirmation of the order itself and however not before the payment confirmation. The customer will be promptly informed of the delivery of the orders sent by e-mail with the parcel tracking code when available.
SHIPPING AND INSURANCE
Www.3bminerals.com Ship Worldwide. For reasons related to the particular nature of the processed products, www.3bminerals.com does not dispatch to countries where, at its sole discretion, the security conditions required for the transit and delivery of valuable goods are not guaranteed. Customers residing in countries where shipping is not allowed will not be able to complete orders on the site. Shipment is carried out by specialized express courier or via insured or registered mail when it comes to value-added products. After shipment initiated, the customer can check the geographic location of the parcel at any time by tracking the order by entering the tracking code provided at the time of shipment. The above service is not carried out by www.3bminerals.com, therefore, it does not warrant in any way the use or the correctness of the information provided. For the shipment of each shipment, a signature must be signed by a person of the age of majority. The shipping address is that indicated by the customer in the online purchase, unless otherwise agreed by the parties.
No mailboxes, mail boxes, and the like will be sent in any case.
Note: EU Shipping Area. Final end-of-sale sales within the EU include VAT at the rate in force in Italy and no other charge or charge is charged to the customer.
Www.3bminerals.com accepts payments as follows:
Credit Cards: Visa, Master, Mastercard, Postepay and Paypal.
No information on the card ever holds www.3bminerals.com at any stage of the PayPal® transaction
RESIDENCE AND RIGHT OF WITHDRAWAL
The customer has the right to withdraw from the contract without penalty within 10 (ten) days of receipt of the product for sale
The right of withdrawal is subject to the following conditions:
Product considered not compliant with what advertised
Product damaged by transportation
The products must be returned and returned to the sender in the original packaging at the customer’s expense.
How to exercise the right of withdrawal.
In order to repay the purchased goods and the subject of withdrawal, the customer must notify his intention to withdraw from the purchase within 10 (ten) days of receiving the order. Such communication can be sent by e-mail addressed to email@example.com. The goods being returned will be at risk and expense of the customer, which is therefore advised to agree with www.3bminerals.com by e-mail the choice of the most suitable means of delivery depending on the circumstances and the value of the objects rendered.
Shipping costs incurred by the customer for the returned goods are only refundable in case of confirmed shipping error by www.3bminerals.com and in no other case.
Www.3bminerals.com reserves the right to refuse goods rendered in whole or in part by obvious signs that the same has been deliberately damaged and / or altered.
Www.3bminerals.com will re-accrue the sums paid by the customer with the exclusion of the shipping costs currently incurred through the same means used to pay the order within 15 working days of receipt of the return.
Other means of redemption than the original payment method may be agreed upon as appropriate.
Www.3bminerals.com will then inform the customer about the acceptance of the return and will authorize it to send the parcel containing the goods subject to the resale in strict compliance with the following:
– The goods to be returned must be carefully stored in the original packaging and then in a padded bag of packing size and consistency, sealed at the points that can be opened with the custom ribbon or, alternatively, with the normal signed ribbon tape to make it unique and not replaceable with another.
– The package must clearly indicate the name and address of the recipient and the sender (barred)
– In the package and in any accompanying documentation, words such as minerals, fossils, gems, diamonds, and / or similar words that can make the contents of the same are not to be reported.
– The insurance and transportation costs of the object rendered are entirely the responsibility of the customer. If the customer fails to ensure the object made during the transport remains the sole responsibility in case of loss or theft of the same.
– For items of high value the customer is required to agree directly with www.3bminerals.com the sending of a trusted courier who will take away the goods subject of the yield. In this case, the insurance and transport expenses remain the responsibility of the customer.
– www.3bminerals.com does not respond to any lost, stolen or damaged goods.
All purchased products will be sent in padded packs due to the natural fragility of the product itself. Within the box you will find a warranty certificate, a short product history and a possible online content link through QR code.
FORMS AND COLORS OF SOLDED PRODUCTS
Some features of the products available for sale, such as color, size and weight, are considered to be indicative and can be subject to slight increases or decreases as indicated in the respective analytical charts of the products so as to have no significant changes to the overall value nor to the appearance of the object.